Terms & Conditions

Product Details
All products are individually made by hand.  Orders ship in 1-2 weeks.  No two items are identical and there might be small variances between the item displayed on the website and the received item.  This is the benefit of shopping for unique handmade jewelry at myfiorella.com.

Due to variations in the natural pattern of gemstones, pearls, shells or coral, we cannot guarantee that the products received containing gemstones, pearls, shells or coral are identical to the item displayed on the website.

Products sold by myfiorella.com made with sterling silver will tarnish when they are exposed to air.  Additionally, perfume, cosmetics, hair and body sprays, sweat, and chemicals may alter the appearance of jewelry over time.  Pieces may be cleaned with a commercial product safe for jewelry with gemstones, pearls, shells, coral and crystals.

Prices, styles and designs are subject to change without notice.

Digital images are well selected to view clarity and colors as much as possible. If any image seemed different on a particular monitor this is subjective to screen size, colors or system; we are not responsible for such an issue. The products also may appear larger or smaller than their actual size and some photographs have been deliberately enlarged to demonstrate details. Product sizes are listed along with the product display. Products are listed with size and dimensions.  Customers are responsible to decide whether the sizes fit them or not.  Monica Fiorella Jewelry is not responsible for jewelry that does not fit the wearer.  If you are unsatisfied with your purchase and wish to return it, see our Return Policy.

Monica Fiorella Jewelry will not be held liable for any direct, indirect, special incidental or consequential damages from the use of any products bought on this website.

 

Allergy
Some people are allergic to the metals and finishes commonly used in making jewelry. It is the responsibility of the consumer to be aware of any allergies he or she may have to metals (gold, silver, etc.) prior to making a purchase. Because there is no way for us to know the medical history of our customers, Monica Fiorella Jewelry will not be held liable for any allergic reactions that may occur as a result of wearing or handling our jewelry.

Security
Payments are securely processed through Paypal.  Please see the Paypal security page for more information.

Cookies
Cookies are used on this website when a customer creates a login account and it is stored for his/her future use.

Returns
If for any reason you are not satisfied with your order, it may be returned in its original condition within 7 calendar days of receipt.   Please notify us prior to returning products.  All jewelry must be returned securely and unworn in its original condition with no missing, broken or exchanged parts.  Sender is responsible for shipping fees.  No CODs.  Jewelry will be inspected against damage once received.  Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or unless the item(s) were flawed due to our fabrication error.  Original shipping charges and credit card fees (if any) are not refundable.

Refunds for returned items will be made through Paypal.

There are no returns on custom orders.

 

Cancellations
To cancel an order, send a message using contact form with the subject header, “Order.”  In the message, write the invoice number and the name of the person who ordered.

Cancellation requests must be made within 24 hours of placing the order.  To guarantee that your order has been canceled, you will need to receive a confirmation email from us. Once an order has shipped, it may not be canceled.

After 24 hours of placing order or if the order has been shipped, the customer may return the product in its original condition for refund.  See Returns policy above for details.

Privacy
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Customer information that is collected is solely used for the following purposes:

•Complete your purchase transactions

•Provide the services you request

•Keep you informed about the status of your orders

When creating a new login account, new customers have the option to allow promotional emails.  If the customer agrees, the information collected will be used to notify the him/her of new or additional products, promotions, events and our show schedule that might be of interest.

If you wish to be removed from the mailing list, contact us with the name, address and email which you want removed.